shipping within the UK
all of our items are sent by Royal Mail special delivery tracked & signed for.
we are unable to leave delivery instructions for this service so please make sure you are in to receive your delivery or organise a depot collection.
shipping to EUROPE
our tracked service for shipping to europe is £30 / since january 2020 all orders to europe will be liable to cutoms duties/charges and import tax. the amount/fee depends on the destination country. please inquire with your local customs office/authority. jaggery is not liable for any customs/charges/tax/import duty that may arise. the customer is liable for all charges. 
We are not able to mark items as a 'gift' or of 'low commercial value'
tracked shipping to the US is £30 &
our tracked shipping to canada & the rest of the world is £35 
please note JAGGERY is not liable for any international custom duties and taxes
if you would like express shipping please contact us at hello@jaggerylondon.co.uk
if you live in a remote area a surcharge may apply.
please note
if you refuse to accept your parcel (and any duties that may arise during shipping) and it is therefore returned to us, any duties & costs that may arise during the return process will be taken off your refund.
We cannot hold orders or postpone shipping. If you are not home to receive your order please make sure you provide us with the correct alternative address in your order 'comments' and provide us with all necessary details to ensure your order reaches you safely. 
After the order has been placed we cannot guarantee that comments added via follow up emails will be noted and we cannot guarantee that any details can be amended.
international returns
international returns / european returns:
please note all international & european orders are considered final sale once shipped and are not eligible for a refund or exchange this is due to taxes/customs duties that may arise during the return process/shipping the items back to us. if you have any questions about this please feel free to get in touch!
united kingdom returns
Please get in touch with us within 48 hours of receiving the item/s (if you fail to do so we can only offer a store credit voucher) at hello@jaggerylondon.co.uk to request a return with a mail titled 'RETURN' adding your name & order number. all returns need to be requested via email within 48hrs of receiving the items or we will not be able to process them. If you have requested a return within 48hrs of receiving the item, our return policy lasts 14 days from receipt of item. 
If 14 days have gone by since receipt of item, unfortunately we can’t offer you a refund.
To be eligible for a return, your items must be unworn/unwashed and in the same condition that you received them.
If your items are returned smelling of perfume or deodorant they will be considered as worn and will not be eligible for a refund.
Knitwear takes on scents very easily and we would not be able to sell that item to another customer.
Items must also be returned in the original packaging including tags.
If the item is unwanted, the customer is responsible for the return shipping costs. Please make sure to retain proof of return postage & send via a tracked service.
We do not offer a free exchange service. All unwanted items will be handled as refunds and a new order must be placed as we cannot offer free shipping on exchanges.

Please note JAGGERY is not liable for shipping loss/damaged returned goods or any international duties and taxes.
In case of a faulty/damaged/incorrect item sent out JAGGERY will refund initial shipping costs and return shipping.
We do not refund shipping for unwanted items.
We do not accept refund or exchanges on sale items.
We have limit of 3 returns per customer per year. Any returns above 3 return requests will be charged a £6.50 processing fee as we are a small team investing time & care into each order.
refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- please note jaggery gift cards are non refundable & cannot be cancelled after 14 days of purchase
late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@jaggerylondon.co.uk.