shipping within the UK
we offer free shipping on all orders within the UK
all of our items are sent by registered/signed for mail
shipping to EUROPE
we offer free shipping to europe on all orders over £150
for all orders under £150 our standard/signed for shipping
to europe is £12
shipping to ALL OTHER COUNTRIES
we offer free shipping to all other countries on all orders over £150
for all orders under £150 our standard/registered shipping
to the rest of the world is £20
please note JAGGERY is not liable for any international duties and taxes
if you would like express shipping please contact us at theresa@jaggerylondon.co.uk
 
returns
We want our JAGGERY customers to be completely satisfied with their purchase!
We will happily refund or exchange goods.
Our return policy lasts 10 days from receipt of item. Please get in touch with us within 48 hours of receiving the item, if the item is unwanted and a return is required so we can start to process the return.
If 10 days have gone by since receipt of item, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your items must be unworn/unwashed and in the same condition that you received them.
If your items are returned smelling of perfume or deodorant they will be considered as worn and will not be eligible for a refund.
Knitwear takes on scents very easily and we would not be able to sell that item to another customer.
It must also be returned in the original packaging including tags.
If the item is unwanted, the customer is responsilbe for the return shipping costs. Please make sure to retain proof of return postage.
(If you are returning an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance)
To return your product please email theresa@jaggerylondon.co.uk stating 'RETURN' in the subject box.
Please note JAGGERY are not liable for shipping loss/damaged returned goods or any international duties and taxes.
In case of a faulty/damaged/incorrect item JAGGERY will refund initial shipping costs and return shipping.
If an item is to be exchanged for another JAGGERY product and is below the free shipping amount the postage of the exchange to customer will need to be covered by the customer.
refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at theresa@jaggerylondon.co.uk.